| Questions | Answers |
|---|---|
| How do I switch from call list to another call list | Please refer to this youtube video for Switching between 2 list in Calley Mobile App. |
| https://youtu.be/rLbulq4Wncc?si=Z6wr4Qkp9VVH6PlK | |
| Subscribe to Free Autodialer? | Please use this link to Subscribe to Free AutoDialer - |
| Calley is an Automatic Call Dialer App for Android and iOS phones. We have 3 kinds of subscriptions Calley Personal (Free for Life), Calley PRO and Calley Teams. | |
| Click here to subscribe to Free AutoDialer with Calley personal | |
| Click here to Compare Calley Personal Vs Pro vs Teams Plan | |
| Click here to Checkout Pricing for Calley Paid Subscription | |
| Can a user make calls using Calley without uploading list? | No, the user cannot make calls without uploading a list in Calley Web Panel. For knowing, how to upload leads, please visit this link |
| https://www.getcalley.com/getting-started-calley/ | |
| Can I receive assistance to set up my virtual assistant for making calls using Calley? | Yes, we will be providing you assistance. For assistance, please reach out to us on WhatsApp at +91 99711 25588 or at [email protected] |
| Does Calley automatically leave a voicemail if the call is not answered? | No, Calley does not automatically leave a voice mail, if the call is not answered. |
| How can I import Calley logs into Google Sheets? | If you have uploaded your file to Calley using Google sheet import option, automatically in your Google drive account a new file will be created. Feedbacks and call notes will be automatically updated. |
| Will using my cell number for outbound calling increase the risk of it being flagged as spam? | Your number will be marked as spam, if you are calling the DND numbers again and again. Here are some tips, you can check for not getting number to be spammed - |
| https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Preventing-cold-calls-from-being-marked-as-spam/m-p/794514 | |
| Can Calley individually contact each customer and read a personalized message containing variables such as name, amount due, and last payment date? | No, Calley will not be able to do this. Instead, you can use Calley for making calls using single prerecorded messages or Voice Blast Feature. |
| For more, please refer this link | |
| https://www.getcalley.com/getting-started-calley/ | |
| How can I change the number used for auto-dialing if it has been flagged as spam? | If your number is marked spammed during AutoDialing, you can take a new sim card if you are doing SIM based AutoDialing or a new VOIP number, if you are doing VOIP AutoDialing. |
| Pricing for Calley ACD? | For Pricing and Billing details, you can refer to this link |
| https://www.getcalley.com/pricing/ | |
| I just signed up for your service and it would be nice to have someone give me a tutorial on how the software works? | Hey, Thank you for choosing Calley ACD. You can refer to this link for Complete Setup guide for Calley |
| https://www.getcalley.com/getting-started-calley/ | |
| Plan upgrade details required? | For Upgrading your Calley Plan, please use any one of these options. |
| First, you will be having an upgrade option in your WebPanel of Calley. You can upgrade to Calley Pro or Calley Teams Plan from there. | |
| Second, you can use this link for upgrading your Calley Plan - | |
| https://www.getcalley.com/pricing-upgrade/ | |
| Speak to a human? | Hey, Thanks for reaching out to Calley ACD. If you want to Speak to a human, Please reach out to us on |
| WhatsApp at +919971125588 or at [email protected] | |
| What is Calley? | Calley is an Automatic Call Dialer App for Android and iOS phones. It offers multiple calling modes to help you automate and manage your lead hunting process. |
To know more, visit this link - https://www.getcalley.com/what-is-calley-sales-auto-dialer/ To schedule a demo, visit this link - https://www.getcalley.com/see-a-demo/ | | Does Calley Pro provides sms | Yes, Calley PRO plan will give you the feature of sending SMS to your leads directly through Mobile app with Pre-defined Templates. To schedule a demo, visit this link - https://www.getcalley.com/see-a-demo/ | | How do I sync calley and TextNow | Firstly set Text now as you Default Dialer. You can use the App mode feature in Calley Mobile App to make calls using Text Now. For more information, refer to this article - https://www.getcalley.com/autodial-us-numbers-calley-textnow/ For setting text now as default dialer, refer to this video - https://youtu.be/IkaLcNRmRkQ?si=378qdWd3LDNjjheP | | What is the charge for Pre Recorded Messages Caling Feature? | The charges include Calley Monthly subscription and Twilio Charges. For Calley Charges, refer this link - https://www.getcalley.com/pricing/ For Twilio Charges, please refer Twilio Webstie. | | Schedule a Demo | Hey, Thanks for Considering Calley ACD. You can schedule a demo with us from this link - https://www.getcalley.com/see-a-demo/ | | Hi | Hey, I am AI Chat Bot from Calley ACD. Please let me know how we can help you. If you want to Speak to a human, Please reach out to our agent on WhatsApp at +919971125588 or at [email protected] You can schedule a demo with us from this link - https://www.getcalley.com/see-a-demo/ | | Hello | Hey, I am AI Chat Bot from Calley ACD. Please let me know how we can help you. If you want to Speak to a human, Please reach out to our agent on WhatsApp at +919971125588 or at [email protected] You can schedule a demo with us from this link - https://www.getcalley.com/see-a-demo/ | | How to Upload Leads? | There are 3 ways you cab upload files to Calley.
If you need further assistance, Please reach out to our Support Team on WhatsApp at +91 99711 25588 or at [email protected] | | does it include call recording | Yes, Calley has a Call recording Sync exclusive for Paid Plans.
Please check out these youtube video guides for doing the setup in your Calley Web Panel and Mobile Phone. Call recording setup video on Calley web panel - https://youtu.be/MpEJrJlDeGo?si=X8gYvYmQDbwNUnb3
Call recording setup video on Redmi, POCO and Mi phones - https://youtu.be/po1oVdIMC3I?si=E4Keh2ybBSQOW_LG Call recording setup video on Oppo, Realme Mobile phones - https://youtu.be/7w--QxYVt50?si=goWoyoVahIXoQYOx Call recording setup video on Vivo phones - https://youtu.be/stV1gDrjYIg?si=YhY7yU6JaLWFHRT7 | | How can I increase the number of calls/day | You can make Unlimited number of Calls using Calley by subscribing to a Paid Plan. For upgrading to a paid plan, please visit this link - https://www.getcalley.com/pricing-upgrade/ | | How to get started? | You can Get Started Using Calley from this link - https://www.getcalley.com/getting-started-calley/ If you need further assistance, Please reach out to our Support Team on WhatsApp at +91 99711 25588 or at [email protected]m | | Hi, The OTP verification doesn't work, I tried to send a code to my whatsapp multiple times and I never received a code | Sorry for the trouble caused. If you are unable to receive OTP on your WhatsApp, Please reach out to our Support Team on WhatsApp at +91 99711 25588 or at [email protected]m | | how much is the monthly subscription | For knowing about pricing and billing details, please visit this link - https://www.getcalley.com/pricing/ | | Once I pay for Calley Pro, will i be charged annually? | It depends on the plan which you subscribe. If you are subscribing to a Monthly plan, you will be billed monthly and If you are subscribing to a Yearly plan, you will be billed Yearly | | Unable to upload the list or make calls. | For Uploading files correctly to Calley, please visit these links.
If you wish to schedule a demo with one of our agents, please use this link - https://www.getcalley.com/request-a-demo/ | | Hello do you offer local presence DID bundles? | No, Calley does not offer any DID Bundles. But, we have a VOIP calling system thru Twilio Integration. For more information, please reach out to our Sales Team on WhatsApp at at +91 9971125588. | | when i try to call in UK its redirecting to normal call n asking to make recharge for international call plz response asap thanks | Yes, If you want to make calls outside of your country, you will be required to do Recharge. | | How can I add numbers into the dailer | For Uploading files to Calley, please visit these links.
Please refer to this link for getting started using Calley - https://www.getcalley.com/getting-started-calley/ If you wish to schedule a demo with one of our Agent, use this link - https://www.getcalley.com/request-a-demo/ | | Hi… I just wanted to ask why I can call without load? | No, you cannot make calls without uploading a list in Calley Web Panel. For knowing, how to upload leads, please visit this link https://www.getcalley.com/getting-started-calley/ | | I can't download the mobile app for my android phone google is blocking download from the provided link and the app is not available on google play website | Hey, If you are facing any issues related to Calley Mobile App, Please contact our support Team on WhatsApp at +91 99711 25588 or at [email protected] | | Upgrade to Pro | For Upgrading your Calley Plan, please use this link - https://www.getcalley.com/pricing-upgrade/ | | Hi, do you offer any discounts for NGOs? | Yes, We do have discount slabs for NGO’s. For more information, please reach out to our Sales Team on WhatsApp at at +91 9971125588. | | i dont have credit card how can i pay | We accept payments in other methods too. Here are some of the ways: For Indian Clients;
For International Clients.
| | can I download to my pc | No, you cannot Download Calley App to PC. But you can make calls using PC using our VOIP AutoDialing System. If you want to know more, visit this article - https://www.getcalley.com/pc-dialing-using-voip-sip/ For more information, please reach out to our Sales Team on WhatsApp at at +91 9971125588. | | Can I call from India to US, UK Countries? | Yes, with Calley you can make calls from India to US and UK countries using our VOIP Calling System. If you want to know more, visit this article - https://www.getcalley.com/pc-dialing-using-voip-sip/ For more information, please reach out to our Sales Team on WhatsApp at at +91 9971125588. | | Does the phone app record calls? | Calley does not have a Native Call recording option in the mobile App. But Calley has a Call recording Sync exclusive for Paid Plans.
Please check out these youtube video guides for doing the setup in your Calley Web Panel and Mobile Phone. Call recording setup video on Calley web panel - https://youtu.be/MpEJrJlDeGo?si=X8gYvYmQDbwNUnb3
Call recording setup video on Redmi, POCO and Mi phones - https://youtu.be/po1oVdIMC3I?si=E4Keh2ybBSQOW_LG Call recording setup video on Oppo, Realme Mobile phones - https://youtu.be/7w--QxYVt50?si=goWoyoVahIXoQYOx Call recording setup video on Vivo phones - https://youtu.be/stV1gDrjYIg?si=YhY7yU6JaLWFHRT7 | | Is the Calley team plan capable of making outbound calls to Malaysia? | Yes, Using Calley Teams Plan you can make Outbound Calls to Malaysia using our VOIP Calling System. If you want to know more, visit this article - https://www.getcalley.com/pc-dialing-using-voip-sip/ For more information, please reach out to our Sales Team on WhatsApp at at +91 9971125588. | | Are call minutes charged or are they unlimited? | Calley is not charged on Per Minute Basis. Calley is working in a subscription Model.
If you want to know about the Calley Plans, visit this link - https://www.getcalley.com/pricing/
For more information, please reach out to our Sales Team on WhatsApp at at +91 9971125588. |
| Does Calley automatically detect answering machines and move to the next call? | No, Calley will not automatically detect answering machines and move to the next call. |
| Can I set up an inbound number on Calley Personal to receive calls? | No, you will not be able to setup a separate inbound number. The number which you are dong outbound calls, in the same number you will get inbound calls. |
| Do I need a WhatsApp account to send messages using Calley? | Yes, you need a WhatsApp account to sent WhatsApp messages using Calley. |
| How do I start sending text messages through my phone using Calley? | You can sent messages using Calley with Pre Defined templates after end of each call. You can send SMS, Email, and WhatsApp messages
For this, you need to choose Standard Mode for Calling after loading the file in Calley Mobile app.
Once, you choose Standard Mode and make calls. After the end of each call, you will get a Post Call feedback Pop up and from that pop up you can send Text messages |
| Does Calley support voicemail drops? | No, Calley will not support voicemail drops |
| Is Calley service free of charge?" | Yes, Calley has a lifetime Free plan “Calley Personal”
For more information, please visit this link - https://www.getcalley.com/calley-personal-features/ |
| Can agents upload their own database in the panel? | No, Agents cannot upload their own Database. Only the team admin and Team leader can upload data for agents. |
| How can I send a message to all contacts using Calley? | You cannot sent Bulk messages using Calley. |
| Can my VA in the Philippines or any country make outbound calls using my Calley account from her mobile phone or desktop? | Yes, your VA in the Philippines or any country can make outbound calls using your Calley account from her mobile phone or desktop.
For more information, please visit this link - https://www.getcalley.com/pc-dialing-using-voip-sip/
If you need further assistance, please reach out to our Sales Team on WhatsApp at at +91 9971125588. |
| Can I create a call list sorted by time zone? | Yes, you can create a list based on Time Zone. |
| Is Calley available for users in Jamaica, West Indies? | Yes, Calley is available for users in Jamaica, West Indies
For more information, please reach out to our Sales Team on WhatsApp at at +91 9971125588. |
| How do I edit my contact on the Calley mobile app? | You will not be able to edit Contact on Calley Mobile App. |
| Can I change my phone number in the Calley Mobile app? | Yes, you can use any GSM Sim card number to make calls using Calley Mobile App. |
| Is Calley capable of supporting a Call Center implementation that utilizes automatic call triggering and is integrated with a CRM system? | Calley is capable of supporting a Call Center implementation that utilizes automatic call triggering. But, Calley is not a predictive Dialer.
Calley can be integrated with CRM Systems.
Here are the key CRM integrations available with Calley. SalesForce - https://www.getcalley.com/calley-salesforce-crm-integration/ Zoho CRM - https://www.getcalley.com/calley-zoho-crm-integration/ Hubspot - https://www.getcalley.com/hubspot-connect-integration/ | | If i use a different phone number to register with Calley and make calls through a different number, will the calls be not recorded? | Calls will be recorded. It doesn’t mater which number you have registered with Calley, you can make calls using another number also. | | If I use the Calley App to call, will the call history also show in my phone's call history? | Yes, Calley history will be same as your Phone History. | | if I get a team plan I can add 5 agents and 1 team leader means 6 people can call at the same time? Do I need to add 6 different esim numbers? | No, Calley only allows team agents to do autodialing. If you want 6 people to make the call you need to add a team agent and not a team leader. You will be required to keep separate sim cards for separate agents. | | I can call anywhere in the world like the UK, USA, Germany, and Italy with those numbers? | Yes, with Calley you can make calls from India to US and UK countries using our VOIP Calling System. If you want to know more, visit this article - https://www.getcalley.com/pc-dialing-using-voip-sip/ For more information, please reach out to our Sales Team on WhatsApp at at +91 9971125588. | | I added all the UK numbers so I can call the USA and Germany As well? | Yes, with Calley you can make calls from India to US and UK countries using our VOIP Calling System. If you want to know more, visit this article - https://www.getcalley.com/pc-dialing-using-voip-sip/ For more information, please reach out to our Sales Team on WhatsApp at at +91 9971125588. | | Is there any credit like the balance I need to pay for calls or all covered in $60? | There are 0 Hidden Charges. All will be covered in $60, unless you take VOIP calling system. In this case, you need to purchase a separate Twilio paid plan from Twilio. | | how do I integrate with zoho? | For integrating using Zoho CRM, please refer to this article Zoho CRM - https://www.getcalley.com/calley-zoho-crm-integration/ | | Is your service free of charge? | Yes, Calley has a lifetime Free plan “Calley Personal” For more information, please visit this link - https://www.getcalley.com/calley-personal-features/ |